Product Returns


If goods are delivered damaged, incorrect, missing or you simply do not want the product anymore, you must get in contact with us within two days from when the order was delivered to you. 

You may cancel your order and return your item for a refund or an exchange within 30 days (30) working days (beginning the day after receipt) *Exclusions apply. You must cancel your order in writing (email is fine) & request a returns number. If an order has already been dispatched by us then you will be expected to return items to us at your own expense.

If goods delivered are damaged, missing or incorrect, you must advise us as soon as possible, and within two days from the date of delivery. If you notify us of a problem with your goods, we will either make good any shortage; replace any goods that are found to be damaged or defective; or refund the amount paid by you for the goods in question.

Please contact Customer Services at and request a returns form. Please inspect your goods immediately upon delivery.

Sending your Return

To return your product, you should mail your product to: Dog Days Online, 153A Glenville Rd, Newtownabbey , BT37 0DP, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.